How YOU Can Provide Ideal Patron Service Using the 3 Keys to Communication©

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Date/Time
Date(s) - 02/17/2014
1:30 pm - 2:15 pm

Location
Lake County Public Library, Merrillville branch

Category(ies)


This custom-content group workshop is part of the inaugural all-staff motivational training day for the Lake County Public Library system. Takeaways include:

-The purpose of the fight or flight system

- The 3 Keys to Communication©

-Using the 3 Keys© to serve patrons’ needs & communicate clearly with co-workers

-Setting firm & clear personal boundaries professionally

- Brain-changing exercises to boost confidence & clarity in the moment, such as Kealah’s proprietary BMT Index(TM)

- Group interactivity & handouts to enhance learning retention